Purchases are generally non-refundable
Except where the law gives you a right we cannot exclude (see Section 3 for EU/EEA consumers), purchases on NGU Edge are final. Please read this policy carefully before making any purchase.
Subscription purchases (Edge, Edge Pro) are non-refundable, subject to Section 3. This includes:
All credit pack purchases are non-refundable. Once purchased, credits are added to your account immediately and cannot be refunded, including unused credits. Credits are used across AI features, including AI chat, AI voice calls, and screenshot review.
If you are a consumer in the EU/EEA, you have a statutory 14-day right of withdrawal for online purchases. For our digital services the following applies:
To exercise a withdrawal, email info@ngutrading.com within 14 days of purchase with a clear statement of withdrawal.
This statutory right applies where consumer-protection law provides it. Outside such regions, refunds are granted only where required by the law applicable to you.
Withdrawal Instruction (Widerrufsbelehrung)
Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day of the conclusion of the contract. To exercise the right, you must inform us — Kristian Kovac, Am Grimnitzsee 3, 16247 Althüttendorf, Germany, info@ngutrading.com — of your decision by an unequivocal statement (e.g. an email). To meet the deadline, it is sufficient to send your communication before the period expires.
Effects of withdrawal. If you withdraw, we shall reimburse all payments received from you without undue delay and no later than 14 days from the day we are informed, using the same means of payment you used, at no fee to you. If you requested that the service begin during the withdrawal period, you shall pay us an amount proportionate to the services already provided.
Early expiry. For digital content not supplied on a tangible medium (e.g. AI credit packs), the right of withdrawal expires if we have begun performance after you expressly consented to immediate delivery and acknowledged that you thereby lose your right of withdrawal.
We offer a 7-day free trial of paid features, and a free tier that includes the full journal, the P&L calendar, one tracked account and a small monthly AI credit allowance. We strongly encourage you to use the trial and free tier to evaluate the Service before committing to a paid subscription.
You may cancel your subscription at any time through your account settings. Upon cancellation:
Refunds may be considered at our sole discretion in the following exceptional circumstances:
To request an exception review, contact us at info@ngutrading.com with your account email and details of the issue.
Filing a chargeback without first contacting our support team may result in immediate account termination and forfeiture of all purchased credits and subscription benefits. We recommend contacting us first to resolve any billing concerns.
For billing questions or concerns, please contact us at info@ngutrading.com.